FOLSOM, CA — November 26, 2019 – One Inc, a digital payments platform provider for insurance companies and managing general agencies (MGAs), is pleased to announce ACCC Insurance Company (ACCC) has selected the One Inc Digital Payments Platform’s ClaimsPay® to modernize the company’s outbound payment capabilities.
A leading provider of personal auto insurance servicing over 3,000 independent agents, Houston, Texas-based ACCC sought to improve the claims experience for policyholders. ACCC chose the One Inc Digital Payments Platform to incorporate digital claims payment functionality, enhance customer engagement, and facilitate faster claims payments.
"ACCC identified a need to modernize, simplify and accelerate its capabilities related to claims payments and to provide payees with more options, including digital and near real-time capabilities that are impossible with traditional paper checks," said Peter Datz, director of business applications and technology services at ACCC Insurance Company. "Selecting One Inc as our digital payments and disbursement platform will address these shorter-term priorities, and their familiarity with and focus on the unique needs of the non-standard insurance industry will make this a valuable partnership going forward. One Inc’s seamless and flexible integration into our current systems will also streamline several time-consuming processes, freeing up our adjusters to focus on the complex issues that require more in-depth, human attention."
The user-friendly interface — designed to support enhanced adoption among insureds — was another deciding factor for ACCC when choosing a software solution focused on driving digital disbursements. Built to accommodate the unique needs of insurers and insureds, the platform’s intuitive design and multiple disbursement options will enable ACCC to derive important decision-making data in real-time, while delivering a seamless customer experience.
"By offering a variety of digital engagement channels and secure disbursement options, ACCC will be able to create an industry-leading customer experience around claims payments," said Christopher W. Ewing, president and CEO of One Inc. "We look forward to a long, collaborative partnership with ACCC as they continue to expand and innovate moving forward."
